Eonturn Cancellation and Refund Policy

Version 1.0 draft — 27 July 2026

This policy must be reviewed against the final customer type, product delivery method, payment flow and jurisdiction before public launch.

Business subscriptions

Business subscriptions may be cancelled through the billing portal. Unless the order states otherwise, cancellation takes effect at the end of the current paid billing period and access continues until that date.

Faults and service failures

Customers should contact general@eonturn.co.uk promptly where a paid product cannot be delivered or materially fails to match the order. Eonturn will investigate and may repair, replace, credit or refund the affected service where appropriate.

Consumer purchases

Eonturn is initially designed for business customers. If products are offered to consumers, the checkout and confirmation flow must separately implement applicable pre-contract information, cancellation rights and express consent rules for immediate digital downloads.

Duplicate or incorrect charges

Suspected duplicate or incorrect charges should be reported to general@eonturn.co.uk with the organisation name and invoice reference. Do not send full card details.

Chargebacks

Customers should contact Eonturn first where possible so billing or delivery issues can be investigated. Nothing in this policy removes mandatory legal rights.